Delivering Day Dreams

Date: 14 June 2024

Author: Felix Borenstein

It doesn’t matter if you own a boutique hotel, an up market bed & breakfast or a $4,000 per night super luxury lodge – you are all in the business of delivering day dreams.

Nor does it matter if your guests are ticking off a bucket list, once in a lifetime trip or one that is returning for their 10th stay with you – your goal, whether you acknowledge it or not – is to deliver their day dream.

And the difficult thing is, your guest’s day dreams are not all the same and not the same as yours or your guides – probably.

And how are you going to know what their individual day dream is – you have to ask !!

Is this trip a once in a lifetime bucket trip ?

Is it to celebrate a significant birthday, graduation, marriage, retirement ?

What would make it their trip of a lifetime ?

The key to success is understanding and catering to your guests' needs.

The secret to success?

Listening—really, truly listening to your guests. Because knowing what they desire is the first step in delivering an exceptional experience.

Whatever it may be, your task is to find out early and then deliver it

And once you find out what your guests day dream is, you need to convey it to all your team members – so they all sing from the same song sheet

 Stay tuned for more hints, tips and 60’s songs

Felix

If you are in the business of delivery daydreams too, then talk to me about my consulting services which start with free no-obligation consultation.